Contact and Shipping Info
A Word About Shipping
Huge e-tailers have made us believe that Free Shipping is truly "Free," but it's actually a very expensive process to ship heavy products! And it's NOT an inalienable human right.
When you buy something online, a very sophisticated, intricately orchestrated, billion-dollar system of computers and warehouses and humans and robots and trucks and packaging and more humans driving more trucks comes together to deliver your order to your door. Billions of dollars of infrastructure working around the clock, to get you what you want as soon as possible.
Here at gfJules, we've gone to great lengths to offer you the fastest shipping at the best prices. We hope you view those prices as the valuable service this To-Your-Door Delivery really is.
Yes, we offer Free Shipping too, on orders of $99 or more, which simply means that we take part of our hard-earned profit and pay your shipping for you (in exchange for you loading up on our awesome products). Not ordering $99 today: don't despair at a $10 or $13 fee for this amazing logistical system to deliver our very heavy products to you. Be glad it's there for you. And remember the convenience those dollars really are buying. :-)
Estimating Your Shipping Charges
Shipping estimates are based on orders received and paid for before 3:00pm ET. We ship those orders the SAME DAY we receive them--to do our part in getting the world's best gluten free products on their way to you. We offer international shipping, and, as you can imagine, it's pricey. But play around with putting different numbers of products in your cart to see where the sweet spot is. Our international rates have come down substantially since the beginning of 2021. NOTE: duties & customs are the buyer's responsibility--we simply can't gauge how much (if anything) a given order will be charged...it seems very arbitrary. Oh, Canada! We have special, flat-rate shipping that INCLUDES duties and customs' fees for orders up to $200 Canadian, so put some stuff in your cart and check out the prices!
To estimate your shipping costs, load up your cart with yum-o gfJules products and proceed to Checkout where you'll see the options you have.
One Last Note About PO Boxes: We can't offer Expedited Shipping, Next Day Shipping, or, most often Free Shipping to PO boxes, military addresses, or to Alaska or Hawaii. We will use standard shipping for these addresses (5-8 business day transit time). You can ALWAYS call us if you're in one of these locations, and we'll work with you to figure out the most expeditious and efficient way to get you the gfJules Yumminess you deserve. We don't want you doing without!
Return Policy
We get very few returns from people who carefully read the ingredient list before ordering, and who put our yum-o gfJules Flour & Mixes to the test. So, apart from getting your products and THEN realizing there's a gluten free ingredient in there that you can't have (in which case we can only accept a return if you pay for the shipping BOTH WAYS), if you're not thrilled at what you baked with one of our products, let us know, and we'll do our darnedest to help you make it right. Our products work--else we wouldn't be selling them. But, after we try diagnosing what went wrong, if you still want to return unopened products, we will happily refund your product purchase price when we receive what you bought back into our hot little hands.
Want to Order by Phone?
We're 'standing by,' as they say, and actually enjoy talking to good gluten-free folks. If you'd rather order by phone, by all means call us. If you have a question about your order, you'll be best served using the email form below or the red-circle chat bot in the lower righthand corner of the gfJules site.
Support/Order by Phone: 410-744-1845
Tracking/Order Questions: 443-986-4228
